Posts Tagged ‘repair’

Like the satisfying sound a can of soda makes when you pop the top, or the thunderous crack of a strike, or being able to easily open your car door.

I took some time away from the computer (and the TV) this weekend and repaired my beloved ‘Rolla. I was afraid that dismantling the door was going to be more difficult than it actually was. A few years back I had tried to take the inside door panel off a few year back, but was thwarted by the manual window handle, just could not get it to come off.

So a while back, when I had some time to kill, I found myself at AutoZone, in doing so I found there there is a special tool you need to be able to remove the little metal clip that holds the window handle on. I bought it, and some extra metal clips, assuming that I would end up destroying or losing the ones I would be removing.

Needless to say, I am glad I bought the clips, as when I used the tool, I promptly lost the metal clip. Not to mention that it shot off the handle at such a speed that I was glad I wasn’t in it’s path.

The hardest part of reassembling everything was getting the door lock back in the right spot. I had to basically get my arm inside the door frame to move the piece into place, to get a better hold on it all, I had to take a cross bear off, thankfully I remembered to put it back on.

The new door handle is working great, I do think I must have messed something up with the lock mechanism though, as I can unlock the door, but I cannot lock the door (from the outside with the key). Not a HUGE deal, so no worries.

Well I need to get back to coding, I am excited about next weekend, as I will be replacing the front door speakers, given that I now own a soldering iron.

Given the DIY repair projects of the last two weekends, I am also faced with the notion that our culture these days (prepare for gross generalization) is more likely to purchase entire replacement items vs repair a piece of technology or whatever the item may be.

Many appliances, furniture and items of consumer tech are no longer designed to be repaired, particularly not by the owner. Sometimes this is for their own good, BIG capacitors can kill, so I totally get that.

I hadn’t really thought much about this type of stuff until a few years back, I witnessed my father-in-law replacing the ‘fabric’ strips on a beach/lawn chair. The chairs were what one might call ‘vintage’, as they had seen quite a few seasons up at the cottage.

He had the roll of needed plastic fabric and the necessary tools to detach the old strips and secure the new strips. My first thought was, “Wow, I wonder how much a new chair costs vs the materials needed to repair?” eg, is it worth the effort to repair something like that. My next thought was ‘You know, I don’t think I have ever seen a lawn chair repair kit. Do you have to find a specialty store on the Internet?”

Needless to say, I was too scared to ask those questions, I didn’t want to insult my father-in-law or anything, not knowing how he might take those kinds of questions. (to which I am sure my mother-in-law, will let him know I said these things on my blog, so for the record, I think it is cool to repair stuff vs just buy a new one. Hello Brenda and Tom!!!)

But yeah, the thought of just repairing something vs getting a new one is I definitely think something we as a whole consumer culture don’t really do these days. We return it and get a new one, they might fix it back at the factory, but that is all “black-box” to us, “out-of-sight, out-of-mind”.

And, I totally forgot to post an update, the Samsung TV is working GREAT!!!

Gina took some pics of me and John working on the TV last weekend, many thanks to John he did pretty much all the soldering work, I tried to desolder the first capacitor for about 3-4 minutes with no real progress made. Apparently, they offered an electronics course at his High School. I remember taking electricity in Middle School and I think they offered a similar class at Sexton High School, but I don’t remember anyone mentioning an electronics course in the Lansing School District. (If they did offer on, I really regret not taking it.)

Back to the coding grind.

laterz

My 360 has been home for a couple of days now.

When I originally shipped it off for repair, I did not think to list my shipping address as the office. Which is unusual, I normally have packages sent to the office, since more often than not they require a signature, which does not happen when I am not home, obviously.

Microsoft replaced my busted 360 with a completely different one. Gina asked me why they did this, I can only surmise that it is because it is easier for the “repair facility” to put all the busted ones in a crate to ship back to China for “repair” and just pick a “refurbed” one from the pile and ship back to me.

They gave me a nice letter stating that they apologize for causing me any inconvenience, which was nice of them.

Even nicer was the Xbox:LIVE Gold card they sent me, good for one extra month of service. Because a day after having my 360 home and getting my daily fix of Fallout3, my LIVE Gold membership expired.

So, I guess I want to say two things.

1. Microsoft you suck! I mean there was probably some executive out there that weighed the costs of repair vs the time and cost for delaying the launch. So they shipped a buggy product. Which, when you ship softwar can be forgiven, just a little bit more so. You know, because a software patch is not as much of a problem as sending in a physical unit.

2. Thank You for acknowledging that you suck. You guys have endoured the “slings and arrows” of many rabid users, competitors and pundits and in my opinion have provided what has to be deemed GREAT customer service. You extended the warranty on all 360 units by 2 additional years for the RRD issue, you have taken to replacing the units with refurbs, speeding up the return time, and most of all you give the consumer something for their troubles.

Those are all things that you did NOT have to do. Those are things that I believe help make up for the fact that you guys shipped buggy hardware.

So definitely keep up the good customer service, but possibly, please possibly try to not ship hardware with such a fatal design flaw in the future.

Laterz